DIANA SOARE, GUEST SERVICES ADVISER
What's the best thing about your job?
"My colleagues, of course. Always. We've got a good team."
What are the issues facing people in your department?
"We did have a big issue with bullying and harassment, but that has now been resolved. So now it's pay levels and work loading levels."
Why did you join your Casino Union?
"I was unhappy with the conditions and the unfairness in our department, which I ended up finding out was a breach of the EA."
Why should everyone in services join?
"You need to know what's happening in Crown as a whole. It is a big company and things can get lost in translation. There are people that don't follow the rules and there are people who misinterpret our conditions. You really need to know what your rights are, and I've found that joining my union has made me aware personally."